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Incoming Resources
- Paying attention, a guide to customer care in the arts, edited by Vanessa Rawlings-Jackson and Phyllida Shaw
- On the brink of belonging, a national enquiry into puppetry, Keith Allen, Phyllida Shaw
- Make space!, design for theatre and alternative spaces, compiled by Kate Burnett and Peter Ruthven Hall ; edited by Phyllida Shaw and Keith Allen
- National arts strategy: Women in the arts, edited by Hilary Robinson, Alex Ankra, Phyllida Shaw (final draft)