City Libraries, City of Gold Coast

Managing aggression, Ray Braithwaite

eng

Includes bibliographical references and index

index present

non fiction

Managing aggression

electronic resource

bibliographydictionaries

Ray Braithwaite

The social work skills series

Written by a skilled consultant and trainer, this workbook on managing aggression empowers individuals working in dangerous situations. It provides a range of useful skills whilst pointing out bad practice and emphasising good practice., How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook: empowers individuals by providing a range of useful useful skills that can help in managing aggression enables staff placed in difficult or dangerous situations by their employers to address the issue effectively clarifies the responsibilities of the manager in ensuring staff are safeguarded builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace. Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work

specialized