City Libraries, City of Gold Coast

Giving effective feedback, check in regularly, handle tough conversations, bring out the best

eng

Includes bibliographical references and index

index present

non fiction

Giving effective feedback

20 minute manager series

check in regularly, handle tough conversations, bring out the best

Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. "Giving Effective Feedback" quickly walks you through the basics of delivering feedback that gets results, including: - Choosing the right time to talk- Engaging in productive dialogue- Helping both star and struggling performers- Developing a plan for effective follow-up About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook

Why feedback matters -- What makes feedback effective? -- Overcoming your fear of giving feedback -- Choosing when to give feedback -- Identify the right situations -- Time the feedback -- Conducting a feedback discussion -- Plan the interaction -- Initiate the exchange -- Engage in dialogue -- Developing an action plan -- Specify next steps -- Follow up -- Assess yourself -- Handling difficult feedback situations -- Dealing with noncommunicators -- Managing potentially volatile encounters -- Giving feedback to high performers -- Giving corrective feedback to your boss -- Creating a receptive climate for feedback -- Make feedback a priority -- Give positive feedback publically -- Empower everyone

adult