Bibliograph

Management of event operations, Julia Tum, Philippa Norton, J. Nevan Wright

Type

Label

Management of event operations, Julia Tum, Philippa Norton, J. Nevan Wright

Language

eng

Bibliography note

Includes bibliographical references (p. 272-274) and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

Management of event operations

Medium

electronic resource

Nature of contents

bibliography

Responsibility statement

Julia Tum, Philippa Norton, J. Nevan Wright

Series statement

Events management series

Summary

An introduction to the management of operations and project planning for the event planner and venue provider, this work examines quality in the events industry, and its effect on customer satisfaction, resource efficiency and event success

Table Of Contents

Introduction; An overview of operations: The events organisations and project management; Assessing customer needs; How operations achieve strategic objectives; Managing inter-relationships within the event industry; An inner-view of operations: Planning and control of an event project and its implementation; Forecasting techniques and capacity management strategies; Scheduling, inventory and time management; Resource decisions; Overall quality: Managing staff motivations; What quality awareness offers; Project evaluation; Doing it differently; Glossary; Index

Target audience

specialized

Classification