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The Resource Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press

Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press

Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution
Title
Difficult conversations
Title remainder
craft a clear message, manage emotions, focus on a solution
Statement of responsibility
Harvard Business Review Press
Contributor
Publisher
Subject
Language
eng
Summary
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative. "Difficult Conversations" walks you through: Uncovering the root cause of friction; Maintaining a positive mind-set; Untangling the problem together; Agreeing on a way forward
Member of
Dewey number
658.4/5
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Series statement
20-minute manager series
Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index
Dimensions
18 cm.
Extent
110 pages
Isbn
9781633690783
Isbn Type
(pbk.)
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Specific material designation
regular print
Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index
Dimensions
18 cm.
Extent
110 pages
Isbn
9781633690783
Isbn Type
(pbk.)
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Specific material designation
regular print

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