The Resource Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill & Dr Sean Richardson

Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill & Dr Sean Richardson

Label
Dealing with the tough stuff : how to achieve results from key conversations
Title
Dealing with the tough stuff
Title remainder
how to achieve results from key conversations
Statement of responsibility
Darren Hill, Alison Hill & Dr Sean Richardson
Title variation
How to achieve results from key conversations
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
A practical toolkit for handling workplace conflict and difficult conversations, this book is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour, both verbal and nonverbal, this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage
http://library.link/vocab/creatorName
Hill, Darren
Dewey number
658.3145
Illustrations
illustrations
Index
index present
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
  • Hill, Alison C.
  • Richardson, Sean
http://library.link/vocab/subjectName
  • Personnel management
  • Self-actualization (Psychology)
  • Interpersonal relations
  • Communication in management
  • Conversation
  • Employees
  • Communication in management
  • Conversation
  • Personnel management
  • Employees
  • Self-actualization (Psychology)
  • Interpersonal relations
Label
Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill & Dr Sean Richardson
Instantiates
Publication
Note
  • Includes index
  • "New chapters, new case studies, new research"-- cover
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
  • text
  • still image
Content type code
  • txt
  • sti
Content type MARC source
  • rdacontent.
  • rdacontent.
Dimensions
22 cm.
Edition
Revised and updated secod edition.
Extent
xxii, 237 pages
Isbn
9780730327004
Isbn Type
(pbk.)
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Other physical details
illustrations
Specific material designation
regular print
Label
Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill & Dr Sean Richardson
Publication
Note
  • Includes index
  • "New chapters, new case studies, new research"-- cover
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
  • text
  • still image
Content type code
  • txt
  • sti
Content type MARC source
  • rdacontent.
  • rdacontent.
Dimensions
22 cm.
Edition
Revised and updated secod edition.
Extent
xxii, 237 pages
Isbn
9780730327004
Isbn Type
(pbk.)
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Other physical details
illustrations
Specific material designation
regular print

Library Locations

  • Broadbeach LibraryBorrow it
    61 Sunshine Boulevard, Mermaid Waters, QLD, 4218, AU
    -28.035507 153.424153
  • Burleigh Heads LibraryBorrow it
    Park Avenue, Burleigh Heads, QLD, 4220, AU
    -28.090304 153.452264
  • Burleigh Waters LibraryBorrow it
    Corner Christine Avenue and Galeen Drive, Burleigh Waters, QLD, 4220, AU
    -28.081169 153.432148
  • Coolangatta LibraryBorrow it
    Level 1, The Strand, Corner Marine Parade and Dutton Street, Coolangatta, QLD, 4225, AU
    -28.166856 153.537057
  • Elanora LibraryBorrow it
    The Pines Shopping Centre, Guineas Creek Road, Elanora, QLD, 4221, AU
    -28.135667 153.469567
  • Helensvale LibraryBorrow it
    Helensvale Plaza, Corner Lindfield Road and Sir John Overall Drive, Helensvale, QLD, 4212, AU
    -27.922595 153.3341
  • Local Studies LibraryBorrow it
    Corner Garden and Lawson Streets, Southport, QLD, 4215, AU
    -27.970549 153.412387
  • Mobile LibraryBorrow it
    Gold Coast, QLD, AU
  • Nerang LibraryBorrow it
    Corner White and Price Streets, Nerang, QLD, 4211, AU
    -27.991463 153.335174
  • Palm Beach Community Lounge and LibraryBorrow it
    Eleventh Avenue, Palm Beach, QLD, 4221, AU
    -28.117206 153.467597
  • Robina LibraryBorrow it
    196 Robina Town Centre Drive, Robina, QLD, 4226, AU
    -28.076691 153.38214
  • Runaway Bay LibraryBorrow it
    Lae Drive, Runaway Bay, QLD, 4216, AU
    -27.91145 153.399086
  • Southport LibraryBorrow it
    Corner Garden and Lawson Streets, Southport, QLD, 4215, AU
    -27.970549 153.412387
  • Upper Coomera LibraryBorrow it
    Corner Reserve and Abraham Roads, Upper Coomera, QLD, 4209, AU
    -27.869062 153.304254
Processing Feedback ...